Privacy by Default

We built Zorvai to help students study, not to mine their data. Here is exactly what we collect, what we don't, and who can see it.

What we collect

  • Account info: Name, email, and phone number when you sign up.
  • Study profile: Country, language, grade level, subjects, and weekly goals to personalize the AI.
  • Session data: Topics studied, quiz scores, duration, and AI conversation history to track progress.
  • Check-in mood: Selected mood at the start of sessions to adjust the teaching approach.

* Payment information is processed securely by Stripe or Razorpay. We never store your card details on our servers.

What we explicitly DO NOT collect

  • Check-in text: Any free-text typed during emotional check-ins is analyzed in memory for safety keywords and immediately discarded. It is never saved to our database.
  • Recall transcripts: Voice transcripts generated when a student explains a topic are deleted immediately after the AI generates follow-up questions. They are not stored.
  • Biometrics: We do not collect or store biometric voiceprints. Voice processing is transient.
  • Data selling: We do not sell data to advertisers or data brokers. We do not use third-party tracking pixels (like Meta or Google Analytics).

Parent Dashboard Boundaries

If a student account is linked to a parent (Family Plan), the parent has access to academic progress but NOT private study content.

Parents CAN see:
  • Session dates and duration
  • Topics studied and mastery (pass/fail)
  • Goal progress and daily streaks
  • Guarantee eligibility status
Parents CANNOT see:
  • Check-in mood or text responses
  • Chatbot conversation history
  • Any voice transcripts
  • Free-text inputs inside sessions

Safety Escalations

Student safety is our top priority. If a student selects a "not okay" mood during a check-in AND uses specific high-risk language in their free-text response, the system will trigger an escalation.

How it works: The AI flags the high-risk pattern in memory. A generic notification flag is sent to the linked parent (e.g., "Your student shared something concerning today, please check in on them"). The actual text the student wrote is never stored or sent to the parent.

Children's Privacy (COPPA)

Students under 13 must have a parent account linked and verified before accessing Zorvai. Data from under-13 accounts is heavily restricted and is never used for anonymized AI improvements. Parents can request deletion at any time.

Your Rights & Data Deletion

You have the right to export or delete your data at any time via your Account Settings. Account deletion triggers a full cascade deletion of all your data within 14 days.

privacy@zorvai.ca